Q.: How much time do you need to quote?

A.: Unless the product has a very specific construction, usually  the quotation will be sent on the next day after we receive enquiry with all the necessary details.

Q.:I would like to get a quotation but the product is not yet protected by patent. Can you guaranty that my idea will be sufficiently protected if I send it to you?

A.: If you feel uncomfortable about protection of your idea, we can sign a non-disclosure agreement before you send us any data. Customers who do not have their own version of such agreement can download a copy from here.

Q.: What do you need to make a quotation?

A.: To make a quotation, which will be adequate and sufficiently competitive, we need 3 things:
1. Product drawing or 3D model data file or product sample. If none of these are available, we need at least an ordinary sketch with the most critical dimensions of the product on it.
2. What Kind of metal material you are going to use in manufacturing or an idea of the durability of the product (what the product is or does).
3. Estimated quantity of the product

Q.: How long does it take to build an investment casting make the sample? And when will you ship out the casting after sample  approva ?

A.: It depends on product size and complexity, usually we make a tooling and sample within 25~30days, the casting will take about 30~40days after sample approval.

Q.: Is it possible without a visit in your company to know whether my mold is being built on schedule?

A.: We will provide a detailed investment casting or die casting schedule.  and send weekly reports. The reports will have digital pictures that show the progress of work.

Q.: How can I get after service from HX hardware?

A.: If there is a problem that has to be serviced under the warranty obligation, If a change has to be done to the mold on customer’s request, the necessary preparations are done in Fareast Mold's factory and depending on circumstances either the necessary parts are sending to the customer and changed by him or Fareast Mold can dispatch its technicians. And we will offer all the electrodes and one set of damageable spare parts for free.

Q: What kind of payment conditions do you accept?

A.: Usually we accept standard payment conditions –
For tooling: 60% of deposit, 40% after sample approval within 5days.
For casting: 40% of deposit, 60% on delivery. The conditions may be however adjusted, particularly in case of bigger contracts. The preferable forms of payment are wire transfers and letters of credit. Very often we use a combination of those.

Q. We make casting in all kinds of size, which I would like to know is what kind of mold can you manufacture?

A.: Using the facilities we have we can make castings of various sizes up to 15 tons in max weight,min weight, in max size, min size. Our policy is trying our best to fit the customers’ requests.

Q.: What shall I do if I want to make changes to the mold at a later date?

A.: Changes can usually always be made. However, it is best that you try to anticipate any changes that may occur so that appropriate accommodations can be made for them in the tooling ahead of time.

Q.: Can you only design a part for me?

A.: We can offer such a service. But we suggest that the customers design and manufacture the tool in a same company so that you can get the best service.

Q.: Do you do surface finishing or machining by your factory own?

A: Yes. We have the polishing workshop, and machining workshop. But we also rememend customers make raw casting & do surface finishing & machining in the same company so that you can get the best service.